Returns & Exchanges
WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.
- Returns will be issued refunds in the form of a digital Gift Card.
- Returns must be sent free, unworn, unwashed, with all tags attached. Please include your package slip with the return.
- We must receive your return within 15 days of your order date to be eligible for a refund. International orders are allowed 30 days.
- Sales items are final and cannot be returned or exchanged.
- If items are sent back past the return policy period, the customer is responsible for return postage.
- Returns must be received within 15 calendar days of receiving your order (unless otherwise noted at purchase), at our warehouse. International orders have 30 days from receiving your order to return merchandise. For returned items past the 15 day return period, a 25% restocking fee will be subtracted from the store credit given. The 15 days starts from the day the order was received by the customer. Returns older than 20 days will be rejected, and you will be contacted to have them shipped back to you at your expense.
- Shipping charges are not refundable.
Where do I send my return to? Meltdown Boutique 4581 Weston Road, Weston Florida 33331
Do we offer return labels? We do not offer return labels but hope to as we grow in the future!
How will I receive my store credit? Expect an emailed E-Gift card within 3 business days of the delivery of your Return at our warehouse.
Can I make a return past the 15 day period for store credit? Unfortunately we cannot accept clothing past the 15 day return policy for store credit. If items are returned past this period the customer will be required to pay a $6 shipping charge to have the items sent back.
NON- RETURNABLE ITEMS: The following items are non-returnable.
- All accessories
- All jewelry
- All intimates
- All hats
- All sales items
Exchanges: If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit.
Defective Items: All defective merchandise must be reported within 5 days of receiving. Merchandise that has been washed or worn cannot be accepted for store credit.
- Check with neighbors to see if your package got dropped off next door.
- Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.
You can always contact us for any return question(s) at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.